Frequently Asked Questions for Company Store Orders


Can I get an apparel item in a color that is not available in the drop-down color options?

Garments will be available in red, white, black, grey / charcoal, and khaki shades only in keeping with the proper color representation for the University. 

 

Can I add my County name to an apparel item?

Each garment / item will come with the approved NEW Extension logo.  Apparel will be embroidered on the left chest. There is a minimum of 12 garments for added personalization.  If you require personalization of your department or county name, please call our office to discuss the options.

 

How do I determine my size?

For sizing, please click the 'Sizing Chart' link included in each item to see the measurements and size charts for each item.  It is STRONGLY suggested that if you are unsure on a size to 'order up' one size to be sure you get a comfortable fit.


I need an extended size (2XL and up) – is there an additional charge for this?

Please take note that there are additional charges for extended sizes 2XL and up. These are noted on the bottom of the page for each item and will calculated automatically when you chose your size and add your item to your cart.


IMPORTANT - keep in mind that apparel is not returnable, refundable, nor exchangeable due to inaccurate size so take care when ordering.


PROMOTIONAL GIVEAWAYS AND ACCESSORIES - These items are represented with the logo layout that will be on the product. Any changes will require an additional set up charge ranging from $45 - $60.  Please contact PMSi directly if you need items other than how they are shown.


MINIMUMS -  Each promotional giveaway and accessory item has a minimum quantity to purchase.  This number is listed in the first column of the pricing grid for each item. This minimum must be met to order. 

If there are items that you want but do not need the minimum number, check with your Extension colleagues to see if you can share an order to meet the minimum. Keep in mind that the imprint must be the same on all so no personalization is available.  We can split ship an order and you will pay shipping separately on the items you order.  It is not advised to order less than ½ the minimum number as shipping becomes cost prohibitive.  Split shipping charges will apply.


Please note this is a shared order and provide the contact information of whom you are sharing with when you check out in the notes section or call PMSi with any questions. 


When will I receive my items?

You will typically receive the items within 14 - 21 business days from the purchase date (stock/production issues, holidays or adverse weather conditions may affect this delivery window).


Can I have my items shipped to my home?

It is STRONGLY suggested to ship all items to your business address as this will dramatically reduce your shipping charges.  Most carriers charge much more to deliver to a residential address.  If you must have this delivered to your home, please let us know that in the notes for your cart.


What forms of payment are accepted?

Orders are paid via Master Card, VISA, American Express, and when appropriate and if prearranged by a call to our office, a personal check may be accepted.  You submit payment information at the time of check out and your card is charged when your items ship (14- 21 business days later). The charge will present on your credit cards statement from Promotional Marketing Services. WHEN PLACING YOUR ORDER, PLEASE ENTER THE BILLING ADDRESS WHERE YOU RECEIVE YOUR CREDIT CARD STATEMENT.


Will I pay sales tax?

Orders paid by personal credit card will have sales tax added. If you are purchasing with Extension funds that may be tax exempt, please enter this information in the notes section and we will call to confirm the taxable nature of the order. 


Who do I contact with questions about the online store purchasing process?

Please contact Promotional Marketing Services at pmsi@promoathens.net or (706) 546-6287 with any questions regarding your online store purchase.


 

Group Order Information:


For Seasonal Group Orders – at several intervals during the year, we do a Group Order.  This purchasing option allows you to purchase a lower quantity of and achieve a better price on each item because we combine your order with others in your group to meet the minimum quantities needed to place an order for that item.

 

How long do I have to order?  - Group orders usually extend for 10 business days before the store ‘closes; however, your store may be open longer per your administrator’. 

 

There are no definite in hands dates allowed during a Group Order so if you need items by a definite date, contact PMSi @706-546-6287.

 

What happens if I miss the order deadline?

Unfortunately, to receive your order within the 14 - 21 business day timeframe, all orders MUST be in by 4pm on the day of the close of the store.  You will have ample notice of both the store’s opening and closing dates, as well as updates throughout the sale on the quantities to date, so please plan to make your purchases within that timeframe.